AI Voice Agents that answer every call, in your brand voice.
BaigOps builds production AI voice agents for business — 24/7 inbound and outbound calling, lead qualification, appointment booking and CRM logging. Multilingual, brand-tuned, and deployed in weeks.
Why an AI voice agent changes the math.
Studies consistently show that the business that responds first wins between 50% and 78% of inbound enquiries. The problem is most businesses can't physically answer every call. Phones ring through to voicemail. Callers hang up. Leads buy from whoever called them back first — usually a competitor. An AI voice agent eliminates the gap. Every call is answered within two rings, qualified intelligently, and either booked or warm-transferred to a human with the conversation already summarised.
This isn't a robocall menu or a glorified IVR. Modern voice models speak with natural prosody, hold context across a full conversation, handle interruptions, and sound — when tuned properly — like a thoughtful member of your team. BaigOps builds voice agents on the same infrastructure used by some of the largest AI-native businesses: ElevenLabs and Vapi for voice synthesis, Twilio for telephony, and OpenAI Realtime or Claude for conversational reasoning.
What our voice agents do.
- Inbound call handling. Answer every call within two rings, in your brand voice, with multilingual detection.
- Lead qualification. Ask the qualifying questions you would ask — budget, timeline, location, intent — and score the lead in real time.
- Appointment booking. Read your live calendar (Google, Outlook, HubSpot, Calendly), offer slots, book the meeting, and send confirmations.
- Outbound campaigns. Re-engage cold leads, confirm bookings, run reminder calls, collect feedback after a visit or transaction.
- Live CRM logging. Full transcript, summary, sentiment and lead score written to your CRM the moment the call ends.
- Human hand-off. Warm-transfer to a person on configurable triggers — VIP customer, complex objection, explicit request — with full context already summarised for them.
- Compliance & recording. Configurable disclosures, recording controls and retention policies for regulated industries.
Who this is for.
Voice agents pay back the fastest for businesses where missed calls equal missed revenue. If a single answered phone call is worth more than $100 to your business, the math works.
Where AI voice agents shine.
Real estate brokerages
Capture every Zillow and Realtor.com inquiry within 30 seconds. Qualify on budget, timeline and pre-approval. Book showings directly on the agent's calendar.
Hotels & hospitality
Take reservations, answer FAQs about amenities and policies, upsell room categories, run post-stay follow-up — multilingual, 24/7.
Accounting & legal firms
Triage incoming calls, route by matter type, book consultations, collect intake details before the first paid hour with a partner.
E-commerce & DTC
Handle order status, returns, sizing and shipping questions at scale. Escalate edge cases to a human with full context.
Home services
Quote ranges over the phone, book estimates, dispatch the nearest technician, send appointment confirmations and reminders.
Healthcare & clinics
Patient intake, appointment scheduling, prescription refill triage and post-visit follow-up — with HIPAA-aware data handling.
How BaigOps builds a voice agent.
Every BaigOps voice agent goes through the same disciplined arc — designed to be interrogated and refined before any code ships.
1. Discovery (week 1)
We sit with the people who answer your phones today — receptionists, sales reps, intake staff — and map every call type, every common question, every escalation rule. The output is a written specification you can challenge before we touch a system.
2. Script and tone (week 1–2)
We write the agent's voice, persona and refusal rules around how your brand actually sounds. Sample dialogues are reviewed and signed off before training begins.
3. Integration (week 2–3)
We wire the agent into your telephony (Twilio, RingCentral, Aircall), your calendar, and your CRM (HubSpot, Salesforce, Pipedrive, Go High Level, custom). Calls flow through; data lands where it needs to.
4. Calibration (week 3–4)
We monitor the first live calls, score every transcript, and iterate. By the end of week four, the agent is performing at or above the bar set by your best human operator on routine calls.
5. Maintenance
We keep it running. Models improve, your business changes, edge cases surface — BaigOps owns the ongoing care so you don't have to.
Frequently asked questions.
What is an AI voice agent?
An AI voice agent is a phone-based assistant that holds natural spoken conversations with callers in real time. It answers inbound calls, makes outbound calls, qualifies leads, books appointments, answers questions, and writes call summaries to your CRM — 24 hours a day, in your brand voice.
How long does it take to deploy?
Most BaigOps voice agents go live in 2 to 4 weeks. The first week is discovery and scripting; the second is integration with your phone system and CRM; the remaining time is calibration against real calls.
Can the voice agent hand off to a human?
Yes. The agent is configured with explicit escalation rules — VIP customers, complex objections, refund requests, or any phrase you choose — and warm-transfers to a human with the full conversation context already summarised.
Does it work in multiple languages?
Yes. Modern voice models support 30+ languages with native-quality pronunciation. The agent can also detect the caller's language and switch automatically.
What does it cost?
Per-minute usage costs are typically a fraction of a human agent. We provide a transparent quote in writing within a week of the strategy call, covering build, integrations, and ongoing maintenance.
Will it sound robotic?
Not when tuned properly. We use ElevenLabs and OpenAI Realtime voices, calibrated to your brand. Most callers don't realise they're speaking to an AI until they're told — and many don't mind once they realise the agent solved their problem in under a minute.
Ready to never miss a call again?
A 30-minute strategy call with a principal engineer. We scope your voice agent and quote it in writing within a week.
Book a strategy call →