An AI automation agency that ships working systems, not slide decks.
BaigOps designs, builds and maintains production AI for the business you run: voice agents that answer and dial, chatbots that take action, CRM and workflow automation, computer vision and custom AI engineering. Senior engineers from first call to production, and a working prototype free for founding clients.
What an AI automation agency actually does.
A software vendor sells you a tool and leaves you to fit it. An AI automation agency starts from the bottleneck in your operation, designs a system around your data and the tools you already use, builds it, proves it on real work, and stays responsible for it once it is live. At BaigOps that work is organised into three offers.
AI Sales Automation
Turn leads into conversations, and conversations into appointments.
- Voice agent answers and dials, 24/7
- SMS and WhatsApp follow-up that never forgets
- Lead qualification and scoring
- Appointment booking on your calendar
- Every call logged and attributed in the CRM
AI Customer Operations
Support, intake and the back office, handled by AI and checked by your team.
- Chat agents trained on your docs, taking action
- Document processing: invoices, IDs, contracts
- Ticket triage with human escalation
- Call quality and script compliance scoring
- Exceptions flagged before they cost money
Custom AI Engineering
When the workflow doesn't fit a product, we build the system.
- Agentic workflows with tool use
- Internal copilots in Slack over CRM, email, docs
- Computer vision and anomaly detection
- Generative video and content engines
- Evals, guardrails, monitoring from day one
AI automation, by whatever name.
Intelligent automation, AI workflow automation, AI process automation, AI agents, hyperautomation: the names differ and the work is the same. So do the labels for who does it. Whether you are looking for an AI automation company, an AI automation consultant, or AI automation services and solutions, this is the page. If the vocabulary is new, start with what AI automation is.
The seven workshops behind the offers.
Every system we ship is assembled from these. Start here if you already know the technology you need.
AI Voice Agents
24/7 phone agents that answer, qualify and book. Multilingual, brand-voiced, CRM-logged.
Explore →Twilio & CRM
Calls, SMS and WhatsApp wired into whatever CRM you run. Routing, transcription, compliance, every conversation logged.
Explore →AI Chatbots
Trained on your business. Web, WhatsApp, Slack, Teams. Action-taking, with human escalation.
Explore →Computer Vision
Defect detection, OCR, document parsing, people counting and shelf compliance. Edge or cloud.
Explore →Anomaly Detection
Always-on monitoring of cameras, sensors and feeds, flagging what shouldn't be there.
Explore →Generative Video
Branded AI video and marketing engines. Ads, UGC, product spots at pace.
Explore →Tailored AI Systems
The AI system you wish you already shipped. Custom, end-to-end, evaluated and owned by you.
Explore →How the engagement works.
Three shapes, one senior team, a written scope every time. Founding clients start with a working prototype on their own data, free, before any commercial conversation begins.
Prototype (free)
A working slice of your system on your own data, usually within a week. Free for our founding clients. If it doesn't prove itself, we part friends.
Claim a founding slot →Discovery sprint
Two weeks. Architecture, risks, integrations and success metrics, documented and yours to keep whether you build with us or not.
See pricing →Fixed-scope build
Production system shipped in 4 to 12 weeks with evaluations, guardrails, monitoring and a full handover.
See pricing →Ongoing partnership
Monthly retainer for monitoring, evaluation, iteration and second-generation builds as the business changes.
See pricing →Proof, from production.
Anonymised case studies of systems we run today. Real numbers, real constraints, no demo footage.
Acquisition calling & CRM
Inbound and outbound calling, missed-call recovery, AI call summaries and scripted text follow-up, wired into the CRM of a six-agent acquisition team.
Read the case study →AI call coaching
A three-pass pipeline that reads every recorded sales call, scores it against the team's script, and flags blunders with timestamped evidence on a manager dashboard.
Read the case study →AI deal advisor
An agentic deal advisor in Slack that pulls context from the CRM, email, contracts and Drive, and drafts documents for a human to send.
Read the case study →Playbooks by industry.
The same systems, explained in the language of one operation at a time.
Real estate
Lead response, acquisition calling, follow-up and deal files.
Read the playbook →Hotels & hospitality
Reservations, guest messaging, reviews and after-hours answering.
Read the playbook →Restaurants
Phone orders, bookings, catering enquiries and review replies.
Read the playbook →Events
Enquiry intake, quoting, vendor coordination and attendee comms.
Read the playbook →Retail
Shelf compliance, footfall counting, support and returns.
Read the playbook →Staffing & HR
Candidate screening calls, scheduling and client follow-up.
Read the playbook →Accounting firms
Client calls, document collection, invoice processing and intake.
Read the playbook →Amazon sellers
PPC guardrails, inventory forecasting and account-health triage.
Read the playbook →Before you hire any AI automation agency.
Read these first. They are the questions we would want answered if we were buying.
What an AI automation agency is
What one does, what it should not do, and the questions that separate engineers from resellers.
Read →What AI automation costs
The honest cost drivers, the three engagement shapes, and where budgets get wasted.
Read →Agency, freelancer or in-house
A decision framework for who should build your automation, and when each choice fails.
Read →Small-business AI statistics
67 sourced statistics on adoption, productivity, missed calls and failed projects.
Read →Frequently asked questions.
What is an AI automation agency?
A specialist engineering firm that designs, builds and maintains AI systems that do real work inside a business: answering and making calls, following up leads, processing documents, monitoring cameras and feeds, and running multi-step workflows across the tools you already use. Unlike a software vendor, an agency delivers a system fitted to your data, tools and process, and stays responsible for it in production.
How much does an AI automation agency cost?
We work in three shapes: a two-week paid discovery sprint, a fixed-scope build shipped in four to twelve weeks, and an ongoing monthly partnership. Every engagement starts with a written scope and a fixed-fee commercial quoted within a week. Founding clients get a working prototype on their own data free, before any commercial conversation begins. The cost guide explains what drives the number.
How long does it take?
A working prototype usually takes about a week. A full production build ships in four to twelve weeks depending on integrations, data and compliance requirements, with evaluations and a handover included.
Do we have to change our CRM or the tools we already use?
No. We wire AI into whatever you already run: Salesforce, HubSpot, Zoho, Podio, Twilio, Slack, Teams, WhatsApp and any system with an API. Replacing tools is almost never the right first move.
Who owns the code and the data?
You do. Systems run in your accounts, on your numbers and your CRM, and the code is handed over. If the engagement ends, everything keeps running and stays yours.
Agency, freelancer, or build in-house?
A freelancer suits a single small integration. An in-house team suits a company whose product is the AI. An agency suits a company that needs a production system fitted to its operations, delivered by senior engineers, without carrying a full-time machine-learning team on payroll. The comparison guide goes deeper.
Is an AI automation agency the same as an AI automation company or consultant?
The labels overlap. An AI automation agency, an AI automation company and a firm offering AI automation services or solutions usually describe the same thing: a team that designs, builds and maintains the system. A consultant more often advises and writes the plan. BaigOps does the build and stays responsible for it in production.
What is AI automation, and what else is it called?
AI automation is software in which an AI model does a piece of real work without a person driving each step. It is also called intelligent automation, AI workflow automation, AI process automation, hyperautomation, or, when the model chooses its own steps, AI agents. We explain each term in what is AI automation.
Tell us the bottleneck. We'll show you the system.
A 30-minute strategy call with a principal engineer. We listen, scope, and quote it in writing within a week. Founding clients get the first prototype free.
Book a strategy call →